Personal Data Protection Policy

Purpose of This Policy

This policy explains how the company may collect information about its visitors/users and how it uses that information to meet its commercial policy while satisfying applicable regulatory requirements. It also describes some of the security measures the company takes to protect data privacy, and sets out certain assurances regarding actions the company will not take.

Legal and Regulatory Framework

The management and protection of visitors’/users’ personal data is governed by the terms of this section and by the relevant provisions of the General Data Protection Regulation (EU GDPR – Regulation (EU) 2016/679), for the protection of individuals with regard to the processing of personal data, as supplemented by decisions of the Chair of the Hellenic Data Protection Authority and other relevant laws.

These terms take into account both the rapid pace of technological development — particularly the Internet — and the existing, though not yet fully mature, legal framework governing these matters. Any future relevant regulation will fall within the scope of this section. The company reserves the right to amend these personal data protection terms, following notice to visitors/users, within the current or any future legal framework.

If a visitor/user does not agree with the personal data protection terms set out here, they should refrain from using the company’s services.

Our Commitment

The company regards the protection of visitors’/users’ privacy and data as a top priority and is committed to providing all visitors/users with tailored services that meet their needs while safeguarding their privacy.

Collection of Personal Information

Some of your personal information is collected from various sources, including:

• From you, when you agree to receive a product and/or service from our company — which may include your personal and/or business contact details.
• From you, when you contact our company with a request for information.
• From publicly available sources.

Intellectual and Industrial Property Rights

Except for explicitly stated exceptions (third-party, partner, and organisational copyrights), all content on the company’s website — including images, graphics, photographs, designs and text, the services offered, and generally all files on this site — constitutes the intellectual property, registered trademarks, and service marks of the company, protected under Greek law, European law, and international conventions. None of this content may be sold, copied, modified, reproduced, republished, downloaded, transmitted, or distributed, in whole or in part, in any manner.

Use of Information

Information you provide to, and that is held by, the company may be used to:

• Verify your identity when you make enquiries.
• Help us manage and communicate with you regarding improvements to the services the company has provided, provides, or will provide.
• Conduct marketing analysis and build customer profiles and statistical information.
• Help the company prevent and detect fraud or loss.
• Contact you, by any means (including post, e-mail, telephone, etc.), regarding other services and products offered by the company and its authorised, selected partners.
• Provide you with specialised services relating to tracking your order, from dispatch through to delivery.

Use of E-mail and Mobile Messaging

To use our website’s contact form, and in every electronic transaction, we may request the following details: full name; company name and other business details, where required; address/registered office, postcode, telephone (mobile and landline), city and country; and e-mail address. This information is not disclosed to third parties.

The company keeps a record of the above e-mail addresses and mobile numbers and may send informational, financial, and promotional messages to their holders, unless the holder indicates they do not wish to receive such messages. Each use of an e-mail address by its holder is accompanied by a notice explaining how the data sent or received is secured and protected, and how related issues are handled.

Disclosure of Information

Our company never shares your personal data with third parties, and never sells or rents your personal data to third parties. This information is used exclusively by our company to continuously improve the service we provide to you. Your details may only be passed to partner courier companies, to keep you informed about the progress of your order’s delivery, provided you have agreed to this by accepting these terms. The company may disclose information only where lawfully required for legal or regulatory purposes, in the context of judicial or potential legal proceedings.

Protection of Information

Our company maintains strict security measures and controls to protect your personal information, including administrative measures, security policies, procedures and practices such as verifying your identity when you call us, encrypting data on our websites, and backing up data off-site, to ensure compliance with all legal requirements. Information you provide is retained for the necessary period, which will not be less than six (6) years, extending for the full duration of our business relationship and for ten (10) years following its termination.

Internet Access

If you contact our company via the Internet, we may occasionally use e-mail to communicate with you about our services. Internet communications, including e-mail, are not secure unless encrypted. The company bears no responsibility for unauthorised access to, or loss of, your personal information that is beyond its control. We may use cookies to track user traffic on our website; you can change your browser settings to prevent cookies, though declining them may affect your ability to use certain services on our site.

Cookies and Pixel Tags

Cookies: small data files sent to your browser when you visit a website. We use them for several purposes — including working with third-party service providers who may place cookies on your device to help understand your preferences and show you more relevant updates.

Pixel Tags: a pixel (“pixel tag”) is a small piece of code that can be embedded in web pages and e-mails. We may use pixels and cookies to learn how you interact with our websites and e-mails, helping us and our third-party service providers better promote our services.

You may change your browser settings to prevent or delete cookies at any time; declining cookies may affect your ability to use certain services on our site. Cookies are retained by our company until they expire or are deleted, and you may withdraw your consent at any time. This website may contain links to other websites; we do not control their cookies or tracking technologies, and this policy does not apply to them.

Monitoring of Communications

All communications between the company and you (including phone calls, e-mails, etc.) may be monitored and recorded for security, quality assurance, and legal, regulatory, and training purposes.

What Are Your Rights?

Under the EU General Data Protection Regulation (GDPR – Regulation (EU) 2016/679), you have the right to information, access, and objection — including the right to receive, on request, free information about your stored personal data, and to object to its processing with effect for the future. You also have the right to rectification, restriction, and erasure of your data. Please direct such requests in writing or by e-mail to the company’s Personal Data Protection Department, detailed below. If you have consented to receive our newsletter, you may unsubscribe at any time via the link on our website or on any newsletter you receive.

Governing Law and Other Terms

These terms and conditions, and any amendment thereto, are governed by Greek law, European Union law, and relevant international treaties. Should any provision become contrary to law, it shall automatically cease to apply without affecting the validity of the remaining terms. This document constitutes the entire agreement between the company and the visitor/user, and no modification will be recognised unless made in writing and incorporated herein.

Contact

If you have any questions about this personal data protection policy, please contact us by phone at +30 210 6179919 or by e-mail at dpo@novatronsec.com. The company’s Data Protection Officer is Mr. Dimitris Konstantagkas.